If things go wrong
If things go wrong
Building strong relationships with our members is important to us.
Sometimes things can, and do, go wrong and when this happens we encourage members to tell us about it so we can aim to put things right.
If you want to make a complaint – whatever it’s about – you can get in touch in the way that suits you and we’ll look into the problem.
How to complain
Contact us to let us know what's happened.
We’ll record your complaint and do all we can to resolve it as quickly as possible. We always aim to achieve a same business day resolution for all complaints.
In the event a same day solution is not achievable because we need to escalate your complaint, we'll let you know and aim to get back to you within 3 business days.
If a complaint require a more in depth internal investigation, our policy states that we must complete this and provide you with a final response within 8 weeks. We'll let you know if this is the case.
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Online
Complete our online form. Please fill in the requested details on and press submit
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By phone
Call us on 0141 274 9933
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In writing
Glasgow Credit Union, 95 Morrison St, Glasgow, G5 8BE
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In person
Call us on 0141 273 9933 to make an appointment to meet with us.
Financial Ombudsman Service
Financial Ombudsman Service
If you are not happy with a final response given to a complaint or if no final response has been provided within an 8 week period, you have the right to contact the Financial Ombudsman Service and request they investigate the matter on your behalf. No charge will be made for this.
Further information on the Financial Ombudsman Service can be found at:
www.financial-ombudsman.org.uk
Telephone: 0800 0234567